Cancellation & Refund Policy

Welcome to dotor.in. We are committed to ensuring the satisfaction of our customers with our range of grocery products. Below, you will find our Cancellation & Refund Policy which we have kept as simple and fair as possible.

Cancellation Policy

• Time Frame: Customers can cancel their orders within 6 hours of placing them without any penalty.
• How to Cancel: To cancel an order, please contact our customer support team via email, phone number with your order number.
• After Dispatch: Unfortunately, once an order has been dispatched from our warehouse, we cannot accept cancellations. This is due to the perishable nature of our products.

Refund Policy

• Eligibility:Refunds are only eligible for the following scenarios:
  • If your order is cancelled within the specified time frame.
  • If the received products are expired, damaged, or significantly different from the listing on our website.
• Process: To initiate a refund, please contact us with details of your order and the issue encountered. We may request photographic evidence for our records.
• Refund Method: Approved refunds will be processed back to the original payment method within 3 business days.
• Non-refundable Items: Please note that certain items marked as non-refundable or final sale will not be eligible for refunds.

Contact Us

If you have any questions or concerns regarding your order, our Cancellation & Refund Policy, or if you encounter any issues with your purchase, please do not hesitate to contact us dotoriindia@gmail.com. We are here to help and ensure your shopping experience with us is as smooth and satisfactory as possible.

Thank you for choosing www.dotori.in.